Shipping & Return Policy

Last Updated: February 21, 2025

Welcome to Sparkle and Spruce Creations! We strive to provide a seamless shopping experience. Please review our shipping and return policy before making a purchase.

Shipping Policy

• Processing Time: Orders are processed within 5-7 business days. Custom or personalized items may require additional processing time.

• Shipping Rates & Delivery Estimates:

  • Shipping costs are calculated at checkout based on location and selected shipping method.

  • Estimated delivery times vary by destination and carrier but are typically between 3-10 business days within the U.S.

  • International shipping times may vary and are subject to customs clearance procedures.

• Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

• Customs, Duties, and Taxes: International orders may be subject to additional fees imposed by the destination country. These costs are the responsibility of the customer.

• Shipping Delays: We are not responsible for shipping delays caused by carriers, weather conditions, or unforeseen circumstances beyond our control.

Return Policy

• Eligibility: We accept returns within 45 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Non-Returnable Items:

  • Personalized or custom-made products

  • Gift cards

  • Items marked as final sale

• Return Process:

  • To initiate a return, please contact us at sparkleandsprucecreations@gmail.com with your order details.

  • Once your return is approved, you will receive instructions on how to send your item back.

• Refunds:

  • Refunds are processed once the returned item is received and inspected.

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Refunds will be issued to the original payment method within 5-7 business days.

• Exchanges: If you need to exchange an item for a different size or style, please contact us to arrange an exchange.

• Damaged or Defective Items: If your item arrives damaged or defective, please email us with photos of the issue, and we will work to resolve the problem promptly.

For any further questions regarding shipping and returns, please contact us at sparkleandsprucecreations@gmail.com.

Thank you for shopping with Sparkle and Spruce Creations!